COVID-19: Information for current and new tenants FAQ & Info

0114 272 2400

Student Accommodation Sheffield


Coronavirus Information for Tenants

Your questions answered

Coronavirus / COVID-19

West One: company update

Following the latest announcement made by the UK Government, we want to reassure current and prospective tenants that we will continue to follow government guidelines at all times for the ever-changing Covid-19 situation.

Our offices are all fully manned and open to the public, whilst we do ask in the interest of everyone’s safety you call or email in the first instance.

We will continue to adhere to measures which we have already put in place to keep our tenants and staff safe, meaning that there will be little to no disruption for existing tenants.

Please see this link for latest government guidance: Landlord and Tenant Guidance

Property viewings during the Covid-19 lockdown

Property viewings and moves can still take place during the second lockdown, enabling us to continue with our commitment to finding you the best student accommodation for the 2021/22 academic year.

We have made some changes to our viewing procedure to ensure everyone’s safety.

To our existing tenants

  • We will give you at least 24 hours advance notice of any viewings & will also send a reminder on the day to check everyone is well
  • We will arrive before the viewers & make ourselves known to you
  • If you are in, we will ask you to remain in your bedrooms with your door propped open whilst we carry out the viewing
  • If you are out we will prop open your door (& shut & relock after)
  • Viewers will be limited to a maximum of 2
  • Hand sanitiser will be used by all before entry
  • Masks will be worn at all times
  • Viewers will be asked NOT to come into bedrooms but just to look from the door to maintain 2 meters distance
  • We will tour the property as quickly as possible then leave Q&As until we have vacated the property

To viewers/prospective tenants

  • We can only show a maximum of 2 people around at any time (from one household) you of course can make a video call to any flatmates whilst you are viewing the property
  • In everyone’s interest please ensure that the person/s that view, can act/recommend a decision to your group
  • Srrive promptly & wait at a safe distance outside the property
  • Wear a face mask
  • You will be asked to use hand sanitiser before entry
  • Maintain 2 meters distance at all times
  • Do not enter the bedrooms, view from the doorway
  • Please ask any questions either before entry or on exit of the property (i.e. outside)

You will be sent a text message to confirm the booking & then a further reminder in the day to remind you & also check you are not experiencing symptoms, tested positive or await results or come into contact with anyone who has tested positive in the last 10 days.

This is an extremely challenging time for us all, but be assured that we are ready, prepared, and here to continue supporting you through this difficult time.

Sheffield Landlords Association
Assured Student Accommodation
SNUG registered acccommodation
Residential Landlords Association
Sheffield Student Landlords Association
WestOne Sheffield Student Accommodation

Our friendly staff will be happy to help & book a viewing.

Tel: 0114 272 2400

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