TENANTS AREA

Our tenant portal allows you to check your account with us and pay your rent bills online. Click the button to log on. Your logon details will have been provided with your welcome pack. For assistance please see see our Tenant Portal User Guide or contact us.

Our payment portal has changed, so the screens will look a bit different!

Please note, we cannot accept & will never ask for payment via ALIPAY.

Tenant Portal Login

All maintenance at your property should be reported via our on line form, below (only phone in the event of an emergency). This form is for the use of our tenants only.

Report Maintenance

Please note we do not replace standard light bulbs or standard spotlight bulbs, you are responsible for changing these yourself. You should only contact us to report a light fitting if it is a sealed unit or if after having replaced the bulbs it is still not working (unnecessary call outs will incur a charge)

Emergencies Outside Office Hours

We do not offer a 24 hour call out service.

Most defects are NOT emergencies and should always be reported within office hours, by the online form which we will pick up on the next working day. However in the event of an emergency, such as fire or break in please contact the emergency services (note if it is not an emergency you may be charged).

If you do need emergency advice please call the West One Concierge on 0114 2729687 who will try & assist you if they can. (Note: Lost keys, faulty alarms going off etc. are not classed as emergency!)

Information for new tenants including how to sign up:

New Tenant FAQ

We have compiled a comprehensive Home Information Pack for all of our properties. This contains important information - such as how to look after your home, report maintenance, pay your rent, or what to do in an emergency.

Please read the relevant information for your property/development:

Home Information Packs

We also ask you to read the Condensation Advice Information Booklet to help prevent damp in your property.

If you lose your keys, there will be a £25.00 charge per key for a replacement. If you lock yourself out of the property and we have to be called out to the property, there is a £20.00 per hour charge during office hours. NOTE: We do not operate an out of hours service for lost keys/lock out.

Please read our full policy here Data Protection Policy

View our Cancellation Policy (PDF)

West One Student Accommodation promotes positive relations between people and a culture of respect. Read our Equality & Diversity Policy

West One Student Accommodation are committed to providing a good standard of accommodation and an excellent service, but in the very rare event of something going wrong please see our Complaints Procedure